Frequently Asked Questions
Everything you need to know about shopping with Kleva Range
What is the Kleva Range money-back guarantee?
We offer a 30-day money-back guarantee on all our products. If you are not completely satisfied with your purchase, you can return it within 30 days for a full refund of the product price.
How long does shipping take within Australia?
Standard shipping typically takes 3-7 business days depending on your location. Express shipping options are available at checkout for faster delivery.
Do your products come with a warranty?
Yes, all Kleva Range products come with a standard 12-month warranty against manufacturing defects. Some premium items may offer extended warranty periods as specified on the product page.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to the carrier's website so you can monitor your delivery in real-time.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Afterpay, and ZipPay for your convenience.
Can I change or cancel my order after it has been placed?
We aim to process orders as quickly as possible. If you need to make changes, please contact our customer support team immediately. Once an order has reached the packing stage, it can no longer be modified.